Frequently Asked Questions
We love sharing our knowledge of medical cannabis. Take a look at some of the questions we get most often.
You will need a valid, non-expired state issued photographic ID or valid US passport.
*Non-medical cannabis users will not need to fill out a Patient Intake Form and online ordering will be available for first time non-medical cannabis users as well.
Customers 21+ with a valid government-issued photographic ID.
Curbside services are available at our Canton location only at this time.
No. Products purchased by Medical Marijuana Patients are for the Patient only and cannot be shared, like other prescribed medicines.
No, there still will be restrictions in public areas where consuming cannabis is not allowed. We are awaiting further direction from the DCC, but we anticipate that you will not be allowed to consume cannabis in public spaces. Workplaces may prohibit consumption on their premises. We will continue to update you as the regulations are completed.
Here are a few of the benefits to remaining in the program:
• Dedicated Shopping Times: The Botanist will offer dedicated shopping times for medical patients. Times will be determined after non-medical cannabis sales go live.
• Lower Taxes: Medical patients will not have to pay the additional 10% cannabis excise tax that applies to non-medical cannabis purchases.
• Higher Day Supply: Patients are can purchase up to a 45-day supply vs. the 10-day supply (per day) for non-medical users.
Yes, absolutely. We will continue to be here for our patient community.
The Botanist offers a variety of products such as edibles, flower, vapes, tinctures, concentrates, topicals, transdermals, & RSO, with additional options available later this year. Please visit our Product page for more details on each of our offerings.
Please visit our Patient Resources page for more information on how to obtain your Medical Marijuana (MMJ) Card.
We accept cash and debit. For your convenience we do have an ATM in our dispensary.
No, unfortunately not, only Ohio medical marijuana cards can be accepted by Ohio dispensaries at this time.
Only registered patients, caregivers, and adults 21+ are permitted to enter the dispensary.
The Botanist offers a variety of discounts such as vendor or product deals, in addition to senior, student, veteran, and indigent discounts. Must provide documentation showing that you are a part of these groups.
For information on how to register as veteran or indigent – click here. Patients that are registered with either of these statuses will be eligible for a discount on medical marijuana products.
What medical patients will need to bring:
1. Medical Marijuana Card – this can be brought in either on a smartphone or a printed out paper copy.
2. Your ID that you registered with to get your Medical Marijuana Card
For First Time Patients, you will need to complete a Patient Intake Form
Please note: Patients will only receive an electronic card from the Medical Marijuana Control Program. Physical cards will not be mailed.
What non-medical guests will need to bring:
1. Valid government-issued photographic ID.
1. Visit our website and click the "SHOP MEDICAL" button for medical patients, or 'SHOP NON-MEDICAL' for all other guests.
2. Select products to add to your virtual shopping cart. When you are finished adding items, click the small shopping cart icon at the top of the page and proceed to checkout.
3. Patients who are ordering online for the first time will need to create an account. Returning online shoppers are able to log in with an existing account.
• If you are a registered caregiver and are purchasing on behalf of a patient, please create an account for the patient (with their name and date of birth), rather than yourself. Caregivers are still able to pick up online orders, but this will ensure that the order is placed under the correct patient.
4. Confirm you are picking up from the correct location, review your cart items and the required acknowledgment.
5. After reviewing, confirm your pickup reservation and your order will be submitted.
• You can track the progress of your order from your IHeart Jane account.
• You will receive a text message or email to the contact information provided when setting up your account, confirming that your order has been received.
• You will receive another text message or email when the order is ready for pickup.
• If there is a problem with the order (out of stock, not enough days available, etc.) – someone from The Botanist will attempt to reach out to you. If they are unable to reach you after multiple attempts, your order may be canceled. If this is the case, a final text message will be sent notifying you of the cancellation, and your order tracker will show that the order was denied.
• If you have any additional questions or changes to your order, please contact the dispensary directly.
Price Reductions & Discounts: Veteran & indigent discounts do not calculate in your estimated total. If you are a part of either of these groups, your correct total reflecting the appropriate discount will be what is told to you when you are at the dispensary and displayed on your receipt. Additionally, vendor special price reductions will not calculate in your IHeartJane total either. The dispensary will confirm the correct total in-person reflecting this price reduction.
**New Medical Patients: Online ordering is not available for first-time Botanist medical patients. After your first visit, you will be able to place an online order. If you have not been to a Botanist location and place an online order, our staff will reach out to you. However, if they are unable to get in touch with you, your order may be canceled.
